Cancellation Policy

1. Overview

This Cancellation Policy explains how you can cancel your TestKase subscription, what happens when you cancel, and how your data is handled after cancellation. TestKase is operated by SolvionIT (OPC) Private Limited.

We believe in making the cancellation process simple and transparent. You are free to cancel your subscription at any time with no hidden fees or penalties.

2. How to Cancel

You can cancel your TestKase subscription using either of the following methods:

2.1 Via Account Settings

In the TestKase dashboard, open Organization → Subscriptions, then click Cancel Subscription. Follow the on-screen prompts to confirm your cancellation. Only the organisation owner can cancel a subscription or change a plan. If you are not the owner, ask them, or email us and we will help.

2.2 Via Email

Send a cancellation request to [email protected] from the email address associated with your account. Include your organization name and the reason for cancellation (optional). Our team will process your request within 2 business days.

3. Cancellation Effective Date

When you cancel your subscription, the cancellation takes effect at the end of your current billing cycle. This means:

• You will continue to have full access to all your plan features until the end of the period you have already paid for
• No further charges will be made to your payment method after the current cycle ends
• Your subscription will not auto-renew after cancellation

No partial or prorated refunds are issued for unused time within the current billing cycle. For details on refund eligibility, please see our Refund Policy.

4. Effect on Your Data

After your subscription ends, your data is handled as follows:

• Exporting your data: Export what you need while you can still sign in. Test cases, test cycles, test plans, requirements and defects download as CSV from within each project, and accessibility reports as PDF or CSV. There is no single "export everything" option, so allow time to download each project. If you would like a copy of the personal data we hold about you, ask us and we will provide it.
• Reactivation window: for 30 days after your subscription ends, you can reactivate and pick your organisation up exactly where you left it. Session recordings, screenshots, logs and network captures are deleted 30 days after the session that produced them, and uploaded application packages 90 days after upload, whether or not your subscription is active — so older sessions may already have expired.
• After 30 days: your organisation stops being covered by the reactivation guarantee above, and its subscription is closed out and its limits reset to those of the Free plan. We do not delete your data on a timer. If you want your organisation and everything in it permanently deleted, delete the organisation from the dashboard, or email [email protected] and we will do it for you.

Some records are kept for longer, and some are kept permanently. We retain billing records for financial and tax purposes, and security and audit records for five years as required under India's CERT-In directions. Deleting your own account is not the same as deleting an organisation. If you were invited to an organisation by someone else, work you created within it stays with that organisation so your colleagues' records remain complete. If you own the organisation, deleting your account also deletes the organisation, every project in it and your colleagues' work, and that cannot be undone — transfer ownership first if the organisation is to continue. Our Privacy Policy sets all of this out in full and governs if there is any difference between the two documents.

5. Downgrading

If you want to keep using TestKase without a paid subscription, you can create a new organization on the Free plan before your current subscription expires. The Free plan allows you to continue using TestKase with limited features and usage quotas at no cost. Your paid organisation is not deleted when the subscription lapses, but it does drop to Free plan limits — so export anything you need, and be aware that seat, storage and usage allowances will shrink.

6. Reactivation

You can resubscribe at any time. If you reactivate within the 30-day data retention window, you can restore your existing organization and all associated data by opening Organization → Subscriptions and selecting a new plan.

If you resubscribe after the 30-day window we cannot guarantee that your previous organisation is still restorable exactly as it was — session recordings, logs and older uploads will have aged out on their own schedules, and the organisation will have been running under Free plan limits in the meantime. Ask us before you resubscribe and we will tell you what is still there.

7. Contact Us

If you have any questions about this Cancellation Policy or need help with your subscription, please contact us: