Terms of Service

1. Acceptance of Terms

Welcome to TestKase, a software testing platform operated by SolvionIT (OPC) Private Limited, accessible at https://testkase.com. By accessing or using our website, platform, or services ("Services"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use or access our Services.

TestKase covers the whole of your testing work. It provides access to a cloud of real browsers and real mobile devices — both for interactive testing you drive yourself (Live) and for automated test runs (Automate) — together with test management, visual comparison against an approved baseline (Visual), and accessibility testing. These Terms apply to all of it.

Two further documents form part of these Terms and apply alongside them. Our Acceptable Use Policy sets out what the Services may and may not be used for. Our Device Terms govern the shared real devices and virtual machines your tests run on, including what data you must not place on them.

Order of precedence. Together, these Terms, the Acceptable Use Policy, the Device Terms, the Privacy Policy, the Refund Policy and the Cancellation Policy form the whole agreement between us. If they conflict, they are read in this order: (1) a signed written agreement between us, if there is one; (2) the Privacy Policy, on any question of what personal data we collect, share or retain; (3) the Device Terms, on any question specific to the shared devices and virtual machines your tests run on; (4) these Terms; (5) the Acceptable Use Policy, the Refund Policy and the Cancellation Policy. No other page on this website varies these Terms.

SolvionIT (OPC) Private Limited reserves the right to update or modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or a prominent notice on the platform, and this is the single change-notice commitment that applies to every document listed above. Continued use of our Services after such changes constitutes your acceptance of the updated Terms. The date at the top of each document is the date it last changed.

2. Definitions

• "Services" — The TestKase web application, APIs, browser extensions and plugins, and the real devices, virtual machines and testing infrastructure we make available, together with all related features and functionality
• "Products" — The parts of the Services sold separately: Live (interactive testing on real browsers and mobile devices), Automate (automated testing on real browsers and mobile devices), Test Management, Visual (comparing screenshots against a baseline you approve) and Accessibility Testing
• "Device" — Any phone, tablet, computer or virtual machine we make available to you for testing
• "Session" — One continuous period during which a Device is allocated to you
• "User" — Any individual or entity that accesses or uses the Services
• "Account" — A registered user profile with credentials to access the Services
• "Content" — All text, data, files, images, and other materials available through the Services
• "User Data" — Any data, content or information submitted by users to the Services. This includes test cases, test cycles, test plans and attachments; accessibility scans and reports; screenshots you capture or upload for visual comparison, and the baselines you approve from them; application packages you upload for installation on a Device; and the recordings, logs and network captures produced by your testing sessions
• "Subscription" — A paid plan that provides access to premium features of the Services
• "AI Features" — Optional artificial intelligence-powered functionality within the Services, such as test case generation and analysis

3. Eligibility and Accounts

You must be at least 18 years of age to use our Services. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

SolvionIT (OPC) Private Limited reserves the right to suspend or terminate accounts that violate these Terms, engage in unauthorized activity, or are inactive for an extended period.

4. Use License

We grant you a limited, non-exclusive, non-transferable, revocable license to use TestKase for your internal business or personal test management purposes, subject to these Terms.

Under this license, you agree not to:

• Modify, copy, or redistribute any part of the platform
• Attempt to decompile, reverse engineer, or tamper with any part of the platform
• Sublicense, resell, or commercially exploit the Services
• Use the platform for unlawful or competitive intelligence purposes
• Remove or obscure copyright notices or proprietary marks

This license is automatically terminated if you breach any of these restrictions. Upon termination, you must immediately cease using TestKase.

5. Acceptable Use Policy

You agree not to use the Services to:

• Upload, store, or transmit illegal, harmful, or objectionable content
• Distribute malware, viruses, or other malicious code
• Abuse, overload, or interfere with the operation of the platform or its infrastructure
• Scrape, crawl, or use automated means to access the Services without written permission
• Impersonate another person or entity
• Interfere with or disrupt the security, integrity, or performance of the Services
• Violate the intellectual property rights or privacy of others

6. Data Ownership and User Content

You retain full ownership of all User Data you submit to the Services. By using TestKase, you grant us a limited, non-exclusive license to host, store, process, and display your User Data solely for the purpose of providing the Services to you.

We do not claim ownership over your User Data. We may use anonymized, aggregated data (that cannot identify you or your organization) for analytics and platform improvement.

Export your data before you terminate. You can download test cases, test cycles, test plans, requirements and defects as CSV from within each project, and accessibility reports as PDF or CSV. We do not offer a single export of everything in your account, and these options are only available while you can still sign in — when an account is deleted, access is revoked immediately. You may also ask us at any time for a copy of the personal data we hold about you.

What happens to your data after termination depends on what is being deleted — deleting your own account is not the same as deleting an organisation, and some records are retained for longer for security and legal reasons. Our Privacy Policy sets this out in full, and it governs if there is any difference between the two documents.

7. AI Features and Disclaimers

TestKase offers optional AI-powered features (such as test case generation and analysis). These features require explicit client approval before activation and are subject to the following:

• AI-generated output is provided "as-is" without any guarantee of accuracy, completeness, or fitness for purpose
• You are responsible for reviewing and validating all AI-generated content before use
• Your data is not used for training AI models by us or our LLM providers
• AI features may be subject to usage limits based on your subscription plan

8. Subscription and Payments

Certain features of TestKase require a paid subscription. By subscribing, you agree to:

• Provide accurate and complete billing information
• Authorize Razorpay (our payment processor) to charge the applicable subscription fees on a recurring basis

All payments are non-refundable except as set out in our Refund Policy, or as otherwise stated in a written agreement between us. We reserve the right to change pricing with at least 30 days' prior notice. Applicable taxes will be charged in accordance with Indian law.

9. Service Availability

We aim to keep TestKase available at all times. We do not, however, guarantee that the Services will be uninterrupted, error-free, or available at any particular time. We do not publish a measured uptime figure, we do not offer a service level agreement, and we do not issue service credits on our standard plans. Where unscheduled downtime has significantly affected your use of the platform during a billing period, you may ask us for a refund under our Refund Policy; any such refund is at our discretion and is not a contractual service credit. Scheduled maintenance will be communicated in advance wherever possible. If you need a committed availability level, contact us about an enterprise agreement.

10. Intellectual Property

All materials, code, design, logos, and content available on TestKase are the property of SolvionIT (OPC) Private Limited or its licensors and are protected under applicable copyright, trademark, and intellectual property laws. The TestKase name, logo, and all related marks are trademarks of SolvionIT (OPC) Private Limited. Nothing in these Terms grants you ownership rights to any intellectual property owned by us or our partners.

11. Third-Party Integrations

TestKase may include integrations with third-party services such as Jira and other project management tools. We are not responsible for the availability, accuracy, or functionality of these third-party services. Your use of third-party integrations is subject to their respective terms of service and privacy policies.

12. Disclaimer of Warranties

The Services are provided on an "as-is" and "as-available" basis. SolvionIT (OPC) Private Limited makes no representations or warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or completeness of materials. Use of TestKase is at your sole risk.

13. Limitation of Liability

In no event shall SolvionIT (OPC) Private Limited or its affiliates, directors, employees, or agents be liable for any indirect, incidental, consequential, special, or punitive damages (including loss of profits, data, business opportunities, or goodwill) arising from your use of or inability to use the Services.

Our total aggregate liability for any claim arising from or related to your use of TestKase shall not exceed the amount you paid for the Services in the preceding three (3) months. Some jurisdictions do not allow such limitations, so certain parts of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless SolvionIT (OPC) Private Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any User Content you submit that infringes on the rights of others

15. Account Termination

We may suspend or terminate your account or access to the Services at any time, with or without notice, for conduct that violates these Terms, is harmful to other users, or is detrimental to the reputation of TestKase.

You may delete your account at any time through your account settings. Deletion takes effect immediately and your access ends at once, so export anything you need first (see section 6). If you own an organisation, deleting your account also deletes that organisation and every project in it, including work created by other members. This cannot be undone; transfer ownership to a colleague first if the organisation is to survive. If you were invited to an organisation by someone else, deleting your account removes you from it and the work you created stays with the organisation. After that, your data is handled as described in our Privacy Policy. Sections regarding intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions or restrictions, wars, terrorism, internet or telecommunications outages, power failures, or labor disputes.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or the Services shall fall under the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

18. Contact Information

For questions, feedback, or complaints regarding these Terms, please contact us: